Privacy Policy

Last Updated: October 20, 2025

ChefiChoice ("we," "us," "our") respects your privacy. This policy explains how we collect, use, and protect your personal information in compliance with the Australian Privacy Act 1988.

Information We Collect

Information Type	What We Collect	Why We Need It
Order Information	Name, email, phone, delivery address	Process and deliver your order
Payment Information	Payment card details (via Stripe)	Process payment securely
Technical Information	IP address, browser, device type	Improve platform security and performance
Usage Information	Pages viewed, items browsed	Improve user experience

How We Use Your Information

• Order Processing: Share your details with the restaurant to fulfill your order
• Communication: Send order confirmations and updates
• Support: Respond to your questions or concerns
• Improvement: Analyze usage to enhance our platform
• Legal Compliance: Meet regulatory requirements

Who We Share With

We share your information only with:

• Restaurants: To process your order
• Payment Processor (Stripe): To process payments securely
• Service Providers: Email services, hosting (under strict confidentiality)
• Legal Authorities: When required by law

We never sell your personal information.

Payment Security

Payment information is processed directly by Stripe (PCI DSS Level 1 certified). We never store your complete credit card details on our servers.

Data Retention

• Order Records: 7 years (tax compliance)
• Payment Data: Handled by Stripe according to their retention policy
• Marketing Data: Until you unsubscribe
• Technical Logs: 90 days

Your Rights

Under Australian privacy law, you have the right to:

• Access: Request a copy of your personal information
• Correction: Update incorrect information
• Deletion: Request deletion (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails
• Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Cookies

We use cookies to:

• Remember your cart items
• Maintain your session
• Analyze site usage (Google Analytics)

You can disable cookies in your browser, but this may affect functionality.

Third-Party Links

Our platform may contain links to restaurant websites or social media. We're not responsible for their privacy practices.

Children's Privacy

Our platform is not intended for children under 18. We don't knowingly collect information from minors.

Changes to This Policy

We may update this policy occasionally. Changes will be posted on this page with a new "Last Updated" date.

International Users

Our servers are located in Australia. If you're outside Australia, your information will be transferred here and subject to Australian privacy laws.